Returns & Shipping

Returns & Shipping

Returns

We will gladly accept returns of unused, unworn, or defective merchandise with all tags attached up to 14 days from the date of receipt for a full refund of the product price not including shipping. Customer will be responsible for all return and/or exchange shipping costs unless the product(s) received was damaged or defective or if the product was incorrectly shipped (incorrect item shipped).

**Sales items will be accepted for exchange or store credit only. No refunds can be made on these items. Store credit is valid for 60 days from issue date. Please contact Raina Belts prior to returning Sale merchandise.

Return Process

• Note the quantity and reason for return on your packing list. 
• Pack your return securely, in the original package if possible, and include your completed packing list. 
• Take the package to your nearest UPS/FedEx center. We recommend insuring your return.

All Merchandise must be returned to:

Raina Belts Returns 
5921 Noble Ave.

Van Nuys, CA 91411

 

If you no longer have a copy of your packing slip and wish to obtain one, please request one by emailing sales@rainabelts.com. Failure to return merchandise as listed above will result in the product being returned without credit and at the expense of the customer. You will be notified via email once your return has been received, inspected, approved and a credit has been processed. Please allow 15 days for your return to be processed.

Items purchased at a Raina Belts retailer partner must be returned to the retailer from which the product was purchased in accordance with their return policies.

Shipping

ALL ORDERS

Raina Belts ships via UPS ground. Customers can choose to expedite their shipment with either 1 or 2-Day Shipping. Additional fees will be notated on the checkout depending on the service chosen. Raina Belts does not ship signature required. Customers are responsible to have someone available to receive items when shipped. Raina Belts is not responsible for any lost or damaged items during the shipping process.

Please allow up to 48 hours to process a shipment.

INTERNATIONAL ORDERS

Raina Belts ships via UPS and does not cover any additional duties or fees that may be added at customs. These will need to be covered by the customer